Question 1

Can I just walk in?

Accepted Answer

No, at Ellece we only accept bookings made in advance. Please get in contact with us if you do not know how to book?

Question 2

How do i book?

Accepted Answer

If you want to book in please click the book now button on our website and it will direct you onto our Fresha booking system. Did you know we're open 24/7? This is so we can cater to everyone. However, slots between 7 pm- 9am are £25 extra.

Question 3

How much is the deposit?

Accepted Answer

Ellece requires a £20 deposit unless you're booking through a pay later method then please get in contact with us for Ellece to book you in and send the link for pay later methods. You’ll need to ensure you secure your booking by adding your card details onto the booking system.

Please send your £20 deposit to Ellece 04-00-04 95035930

Question 4

Why isn’t there any availability?

Accepted Answer

Unfortunately, if you cannot see any available appointments on our booking system this will mean Ellece is fully booked however you can be put on a waiting list if you want to get the first available appointments or be updated on any cancellations. please book sessions in advance or you may not get your desired slot.

Question 5

Can I book my appointment for 6 months' time?

Accepted Answer

Yes, you sure can. please let us know 48 hours in advance if you need to rearrange. We understand life can get busy 6 months from your initial appointment. do not worry you will get a reminder email via text and email letting you know when your next appointment is.

Question 6

I feel unwell can i come in?

Accepted Answer

No please do not come to your appointment if you are feeling unwell and reschedule 48 hours before to avoid any late cancellation fees.

Question 7

What areas do you cover?

Accepted Answer

Ellece covers East London and surrounding areas. The travel fee will depend on the total distance from e17 8ry. travel fees are added when booking through our booking system.

Question 8

Do you accept tips?

Accepted Answer

Yes, we sure do, you can pay this in cash or card payment before Ellece leaves.

Question 9

What is your covid 19 cancellation policy?

Accepted Answer

Just like you, Ellece is also required to cancel the appointment if she or any member of the household contracts covid-19 or has done in the last 7 days. unfortunately, we cannot guarantee replacements but we will try our best to do so if you cannot wait for another appointment day to be given. please do not abuse our covid cancellation policy. if you need to cancel for any other reason our cancellation policy still stands. Ellece may ask for proof of a positive lateral flow test or PCR and if this cannot be given when you cancel then you will need to be aware of our fees.

Question 10

Can I bring my children?

Accepted Answer

Due to the nature of your treatment and the space of the clinic room, we cannot accept anybody else in the room.

Question 11

Is there wifi available at your medi spa?

Accepted Answer

Yes there is just ask us or scan the code when you get to the reception area.

Question 12

Is there a lift at the medi spa?

Accepted Answer

Unfortunately not, to access you will need to use the stairs.

Question 13

Is parking available?

Accepted Answer

Yes but it first comes first serve.

Question 14

What are your opening hours?

Accepted Answer

We are open 14/7 so we can cater to everyone. However, slots between 7 pm- 9am are £25 extra.

NEW TREATMENTS AVALIABLE

BOOKING

Information