What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications);, comments, feedback, treatment reviews, recommendations, and personal profile.

How do you collect information?

when you leave a review on our website we collect personal information you give us such as your name, address and email address. our personal information will be used for the specific reasons stated above only. When visiting our website if you are logged into google we may track what type of visitors are looking at our site or location so we can better client experience whilst on our site. 

Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
1.    To provide and operate the Services;
2.    To provide our Users with ongoing customer assistance and technical support;
3.    To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
4.    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5.    To comply with any applicable laws and regulations.


How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and post.




How do you use cookies and other tracking tools?
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
In accordance with data privacy regulations, you must inform your visitors that you are using cookies on your site. This can be done by adding a section about your site's cookies in your privacy policy. Make sure to include details about the types of cookies your site uses. Learn more about creating a privacy policy.
Wix uses cookies for important reasons, such as:
●    To provide a great experience for your visitors and customers.
●    To identify your registered members (users who registered to your site).
●    To monitor and analyse the performance, operation and effectiveness of Wix's platform.
●    To ensure our platform is secure and safe to use. 


How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at contact@ellece.co.uk or send us mail to 19 ansar gardens, markhouse road, London e17 8ry, united kingdom.

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@ellece.co.uk or send us mail to: 19 ansar gardens, markhouse road, London e17 8ry, united kingdom.


Liability
Ellece will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
 
It is the client’s responsibility to ensure that he or she provide Ellece with all relevant medical details prior to
each treatment. Ellece will not be liable for any damage that occurs as a result of the client’s failure to disclose
such details.
 
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Ellece regarding the care of a treated area. Nothing in these terms of business shall exclude or limit liability for death or any personal injury resulting from negligence.

Your right to complain
Ellece endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Ellece, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Ellece will be pleased to help.
 
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way. Legal Advice will be sought by Ellece, as and where deemed necessary.

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